FAQs for Practitioners
Frequently Asked Questions for Practitioners
How to use FAQs
Click on a question and the answer will appear below where you clicked.
What are "Social Login Accounts" under My Account?
Social accounts that you have with Facebook and/or Google can be linked to your dbscript account, if you don’t want to remember another username and password.
You are still required to create a dbscript username (your email address) and a password, but can login to dbscript by clicking on either the facebook or google link, once you have connected your dbscript to the social media account or accounts.
What can I do as a practitioner to help my patient if my dbscript messages are going to SPAM?
When you discuss with a patient that you will be inviting them to join the dbscript website, encourage them to “whitelist” emails from desbio.com. To do this, they will add [email protected] and [email protected] to their list of contacts in their email account.
Can I see how much compensation to expect from my patients’ orders?
Below your practitioner code on the dbscript Dashboard is a Reports tab. Clicking on this tab presents a menu of three choices: Order History, Recommendation History and Commission Reports which give you as a practitioner information for all of your patients instead of individual patients.
The Order History lists all orders for your patients. Recommendation History lists all product recommendations for your patients.
Commission Reports lists all amounts generated for Gross Commission, Sales, Refunds, and net commission which is Gross Commission minus refunds. Sales are shown for each DesBio product. Each order placed by a patient is shown with the commission due from each order and the payment status.
How do I restrict a patient to order only my recommended DesBio products?
How can I see which patients have ordered their products?
To view reports about Patients who have registered on the dbscript site, their Orders, and their Recommendations, log in to the dbscript site at dbscript.com with your username and password. You are immediately presented with your dbscript Dashboard. There, you will first see your practitioner code in the upper left. The main part of the screen is a list of your registered patients, each with a button for View Orders and View Recommendation. Clicking on View Orders button presents all orders for that individual patient.
Below your practitioner code on the dbscript Dashboard is a Reports tab. Clicking on this tab presents a menu of three choices: Order History, Recommendation History and Commission Reports which give you as a practitioner information for all of your patients instead of individual patients. The Order History lists all orders for your patients. Recommendation History lists all recommendations for your patients. Commission Reports lists all amounts generated for Gross Commission, Sales, Refunds, and net commission (Gross Commission minus refunds.) Sales are shown for each DesBio product and also by patient order.
How can I set up standardized email/text messages for my patients?
Under the Messages tab of the dbscript Dashboard, you have the option of Message Template. Selecting Message Template allows you to create messages that can be saved and used repeatedly. Select Message Templat and click Add Template. Give the template a name which is the wording that will appear in the subject of the email or message each time you use it. Type the body of the message and then save this template by clicking the Submit button.
When you choose the option to Create a New Message from the dbscript Dashboard, you can then select the option to use a message template and choose a previously created template. All you need to do next is select the patient to whom you want the message sent and then click on Send Message.
You can send a message to multiple patients at the same time, similar to a blind carbon copy (bcc:) email, by selecting Message Template. Then click on the green “person icon” for the template you want to use and click on Select Patient.
You are now presented with the subject and body of your template message and above these the list of all of your patients appears. You can click on one patient name or on several patient names.
Clicking the blue Send Message button sends the message to each of the patients you selected. Patients will not know that the message went to anyone else.
How can I upload a list of my patients so they all will be invited to register for the dbscript system?
After logging in to your dbscript practitioner account, you are presented with your dbscript Dashboard. If you are already in the dbscript system and do not see your dbscript Dashboard, click on the dbscript Dashboard in the upper right area of the screen.
On this dbscript Dashboard screen, below your Practitioner Code, you have 4 tabs: Patients, Reports, Messages and Settings.
To upload a file of patients to be invited to register to use Practitioner Approved Ordering, click on the Patients tab and select Import Patients.
You’ll be browsing on your computer for a previously created file with the fields separated by commas, a comma-separated variables file or .csv file.
If you have not already created this file and do not know what the format of the file should be, you can click on the blue text “sample csv here.” A small file will be downloaded to your computer. Double-clicking on this file will present a list of four records with first name, last name,email address, and phone number. This shows you what your file to be uploaded should look like.
Your file can be created most efficiently by exporting patient information from your practice management, accounting or clinical records computer program for your practice. There may be a patient report in your system which allows you to export information instead of printing the report. You will want to export first name, last name, email address and SMS phone number for all patients that you want to invite to use Practitioner Approved Ordering.
If an export of your information is not possible, you can create your file in a word processing or spreadsheet document. In a word processor, just type a patient’s first name, followed by a comma, then the patient’s last name followed by a comma, then the patient’s email address followed by a comma then the phone number followed by hitting the return key on your keyboard to create a new line for the next patient. Repeat this process for every patient you want invited.
When all patients have been entered into the file, go to the file menu and select Save As for the file. Give the file a name and be sure to choose .txt as the type of file. An example of a file might is dbscriptpatients.txt. Pay careful attention to the location where the file is saved.
You will need to change the ending of the filename from .txt to .csv. Then your file is ready.
If you choose to create your file in a spreadsheet program such as Excel, you will type the first name of a patient in the first cell of the spreadsheet, hit the tab key to move to the next cell, type the patient last name, tab key again, then type the email address for the patient, tab key, cell phone number.
Click your mouse in the first cell of the line below this patient entry and start the data entry process again on this new line: first name, tab, last name, tab, email address, phone number, click on the first cell of the next line down.
When all patients are entered, go to the file menu and select Save As. Enter your filename such as dbscriptpatients and choose .csv as the file type—this will add the commas between your fields. Pay careful attention to the location where the file is saved.
With a file of patient information created, you can now click on the browse button on the Import Patient screen of your dbscript Dashboard.
Remember, you found this screen by selecting Import Patients under the Patients tab of the dashboard.
After clicking on the Browse button, browse or find the location where your dbscriptpatient.csv file was created. Your file may have a different name than our example here.
Click on the patient file and then click on the Open button.
Back at the Import Patient screen, click on the Submit button.
If all of your patient records had been created properly, then each patient in the file has now been invited via email to register to use the dbscript system and you have received notice in green—Invited Successfully is presented next to each patient.
ALERT!: Be sure that no fields in your list have a space in front of the information. This is a common error that will prevent a record from being accepted successfully in the Import process.
What does DesBio do with my patient information?
DesBio uses the patient information you provide to the dbscript website to send email and SMS message notices to your patients when you invite them to join the dbscript website, send the patient a message, send the patient a product recommendation;
and when the patient registers on the dbscript site and places an order.
With your permission, DesBio sends product information and promotions to a patient, always with the encouragement that the patient consult with you their practitioner.
Why should I allow DesBio to send emails to my patients? Do I have a choice?
Yes you have a choice! There are 2 choices involved: 1. From time to time, DesBio will offer you suggested email and text message formats with informative content which you can send to your patients to educate them regarding products or topics pertaining to homeopathy. You choose if you want your patients to receive these suggested emails. 2. With your permission, DesBio will send email and SMS messages directly to your dbscript-registered patients informing them about products and inviting them to visit the dbscript website to learn more. YOu have approved this in your dbscript Practitioner Agreement.
If frequent emails are sent by DesBio on my behalf to my patients, won't they soon be treated as SPAM?
The DesBio Practitioner Approved Ordering website will use a HIPAA-compliant service with a “clean message” reputation to send messages. Patients should be invited to “white-list” two email addresses: [email protected] and [email protected] as a source on messages not to be sent to the SPAM or Junk Mail folder of their mail application.
To whitelist, please ask your patient to add [email protected] and [email protected] to the list of contacts for their patient email system.
Shouldn’t my patients “opt-in” to receive emails from me or from DesBio?
Because your patients have a business relationship with you and have provided you with their email and text message contact information, they have in fact opted in to communication from you. It is always helpful for you to have that implied “opt-in” stated in the new patient information you provide to your patients.
When a patient registers, creating an account with DesBio for Practitioner Approved Ordering, they check a box stating “I agree to receive information and commercial offers from DesBio dbscript, LLC”thereby agreeing to receive email and text messages on an “opt-in” basis.
I need to change my account email address-How can I do it?
To change your dbscript account email address, please contact [email protected]. Please specify the reason why your email address needs to be changed.
Changing your email address will likely require issuing you a new dbscript account.